Mobile parking payments

Hozah Sep 21

Context

Hozah needed a simple solution for drivers to pay for a single parking session via their mobile, whilst already in a car park. Users shouldn’t have to download an app, and it should work quickly

Solution

A lightweight web app with minimal faff, clean UI with as few actions as necessary in order to get the user to complete as quickly as possible. I muted the palette to focus on key interactions, ensuring all colours were accessible and easy to read in any environment.

See the final design

Process

Outcomes

Successfully implemented in 15 car parks.

High completion rate.

Iterative product improvement

We launched an MVP of the product which allowed users to simply pay for a single parking session. Then, we continuted to tweak the UX based on user feedback, analytics, session replays and new business requirements.

Release 1

Simple form with card details

Release 2

Improved input field usability

Release 3

Added car park tariff and opening times detail

Release 4

Added multiple payment options, with custom copy to explain complex tariffs

Release 5

Added custom fields to suit different client data requirements

Release 6

Added Apple Pay and Google Pay for faster payments

Looking for a bit more detail?

If you'd like to see a full case study for this project, showing the full design process and key decisions, please contact me directly.

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© Lewis Royal 2021